If you have general questions, would like to inquire about bulk orders, or would like help finalizing your order, then take a moment to fill-out this quick form with some details, and we’ll get back to you with information:
Please read our FAQ before sending us a message.
How do I know my size?
Print our handy Hat Sizing Ruler, or if you know your Fitted Size try this basic Hat Sizing Guide. You can also use a piece of string or similar, and then measure that against a standard ruler. A tape measure is quite easy too!
Shipping & Handling
Shipping is FREE, and it includes tracking! We’re going to take such care packing your order, and will gladly ship to anywhere in the United States for our flat rate. Each order is tracked, and your specific tracking number will be sent to the email address you provided once shipped! We hope to woo you with our product, and do such a fine job getting it to you, that you’ll be a repeat customer for life…
How are the hats shipped?
We ship our fine product via ground, enclosed in a bag, and surrounded by packaging materials. Each hat is carefully inspected one additional last time before sending, for a total of 4 quality checks between post-production and hand-packaging your order. Let’s just say we’re nuts about quality! ;D
Due to the exceptional quality and newness of each hat, we cannot offer hats worn by One to others. Please ensure you use the Hat Sizing Chart if you are even slightly unsure of which size to buy. If you do not have other fitted caps, do not risk just buying “your size.” These are stretch-fit, and cover ranges of micro-sizes.
Can I send as a gift?
Yes, you can easily select separate addresses for billing and shipping. If you would like to note your order is for a birthday, and want a little note placed inside, just include it as a note in your order. We’ll do our best to make you proud ;D
Where will my hats come from?
Your hats begin their journey in Buffalo, New York. Then, they made a few stops around the country before they are sent to our Melville, New York Headquarters for final quality inspections and packing for shipment. Each shipment is checked and double-checked for completeness. Please feel free to submit any feedback you might have via the contact form, or firstname.lastname@example.org.